HOW CAN WE HELP?

When you accept a deal, 60% of your share hits your wallet instantly as an advance. After you publish the clip and tap 📤 MARK AS PUBLISHED, you enter a 24-hour verify window — the remaining 40% releases automatically when our cron confirms the post is live with the required brand handle + #ad. If you have an affiliate link or discount code on the deal, performance bonuses for clicks / redemptions / conversions auto-release every 30 minutes as they accrue.

On your Creator Profile, in the Active Deals widget under each accepted deal — look for the EARN-PER-ACTION ASSETS block. You'll see a copyable URL like onlyclips.app/r/AB12CD and a discount code like YOURHANDLE15. Tap the COPY buttons to grab them.

Deals require uptime for a specified period (default 30 days, set in the deal contract). Deleting early can trigger an automatic clawback of the base payout and forfeit any pending bonus. If you need to take a clip down for a legitimate reason (e.g., a privacy issue with a person who appears), open a ticket below under legal_compliance within 24h.

It's a public composite (visible on your profile and on Discover Creators cards):

• Delivery pass rate · 35%
• Bonus earn rate (proves your audience converts) · 35%
• Uptime rate (clips stay live) · 15%
• Account age factor · 10%

New creators start at 0.88 ("NEW"). It refreshes the moment a deal completes (via DB trigger) and every Monday for everyone.

No — new creators show as "NEW" with 0.88 score, which is a positive default. Sponsors targeting niches often prefer mid-tier creators for engagement rates. Get your first 3 deals delivered cleanly and your Trust climbs into A/A+ quickly.

Each deal has an exclusivity window (default 7 days for awareness, 30 days for exclusive_sponsor) listed in deal_verification_criteria.exclusivity_days. Posting a competing brand's sponsored content inside that window can void the bonus and trigger a clawback.

You can tap Refund on the deal card while the funds are still held in escrow. The 60% advance already paid to the creator stays paid (they did production work). The held 40% + the OC fee return to your wallet. If you don't manually refund and the deal expires without delivery, the held portion auto-refunds.

When you set up a deal, you specify rates per attributed action (e.g., $0.50 per click, $5 per code redemption, $25 per conversion) and a total cap. As real users hit the creator's affiliate link or redeem the code, our cron releases the corresponding bonus to the creator every 30 minutes — capped at your bonus_cap_total. Bot clicks are flagged at attribution time and pay zero. You only spend what real humans engage.

On your Brand Hub → Account → Webhook Secret, tap Generate New Secret. Use it to HMAC-sign POSTs to https://onlyclips.app/api/track/conversion with headers x-oc-brand-id, x-oc-timestamp, and x-oc-signature. Idempotent via your external_ref (order ID). There's a Send Test Ping button to verify signing before you go live.

An audience_boost deal lets you fund N redeemable credit drops your creator's followers can claim. Each unclaimed drop auto-refunds to your wallet after 30 days, so you only pay for actually-engaged humans. Compare to other platforms where "10K gift subs" mostly go to inactive accounts — those still cost you. Ours don't.

Yes. Brand Hub → Recurring Retainers → Start Retainer. Pick a budget and a deal template. Every month we auto-create an open deal at that budget. Pause anytime — paused subscriptions skip the next month with zero charge.

Visit /oc-scout.html. When you see a creator mention a brand on TikTok / YouTube / IG / X, paste the URL + brand name. If a brand on OC converts that mention into a paid deal within 30 days, you earn 1% of the deal value automatically when the deal completes.

If a creator shared a drop code with you, open onlyclips.app/claim/<code>. You'll need to be signed in (or create an account first — we'll auto-claim once you sign in). One drop per person per campaign.

Our oc-detect-duplicate-purchases cron runs hourly and auto-refunds any same-SKU + same-amount purchase that succeeded twice within 5 minutes. Check your Payment History on your Brand Hub Account section — you should see the duplicate marked REFUNDED. If it's been 2+ hours and you still don't see the refund, open a ticket below under unauthorized_charge.

This is exactly the Dominos-pizza problem we built our purchase guard for. Open your Payment History — the actual server-side state is there regardless of what your browser showed. Status will be one of: SUCCEEDED (you're good), PENDING (give it 60s), FAILED (no charge happened, safe to retry), REFUNDED (auto-resolved). If none of those apply, open a ticket under unauthorized_charge.

By January 31 of the year following the calendar year you earned $600+ in payouts. You'll see it in your Settings → Tax Documents. It reports gross earnings (base + bonus + scout bounties + tips). Report on Schedule C of your 1040.

OnlyClips' bank verification is in progress. Until then, all platform value moves as internal credits — sponsors fund deals from credit wallets, creators earn credits, and the system works end-to-end. The day Stripe activates, the same flows extend to card/ACH top-ups (sponsors) and bank-account cashouts (creators) without any UX change.

Open a ticket below under account_compromise immediately. We treat this as urgent priority — typical first response within 4 hours. We'll freeze the account, audit recent deal / payout activity, and roll back unauthorized transactions.

Not financially. Bot views never trigger bonuses — our attribution layer pays only on real clicks/redemptions/conversions, and the bot heuristic flags suspicious traffic at click time. The faking creator's Trust Score also drops over time because their bonus_earn_rate stays zero. If you have evidence of clear gaming, open a ticket under brand_safety.

Open a ticket under brand_safety. We can pause the deal pending review and refund the held escrow within the SLA.

First, check your destination URL — paste it directly into a browser. If that works but onlyclips.app/r/<code> doesn't, open a ticket under critical_technical. The redirect handler logs every click, so we can see exactly where it failed.

Should be instant — there's a DB trigger that fires on deal-completion. If you're seeing stale data, hard-refresh the profile page (Ctrl+Shift+R or Cmd+Shift+R). If it's still stale after 5 minutes, open a ticket under critical_technical.

Expected. See the Payments FAQ above — Stripe is intentionally off until banking is set up. All credit-based flows work normally.